Skip to content
Smith Bros Mobile Detailing
Legal

Terms of Service

Effective Date: August 31, 2026

Last Updated: August 31, 2026

These Terms of Service (“Terms”) govern your use of the website sbmobiledetailing.com and the services provided by Smith Bros Mobile Detailing, Ceramic, Tint & PPF (“Smith Bros,” “we,” “us,” or “our”). By booking an appointment, purchasing a gift card, or using our website, you agree to these Terms. If you do not agree, please do not use our website or services.

1. Our Services

Smith Bros provides mobile auto detailing, ceramic coating, window tint, paint protection film (PPF), and related services throughout San Diego County, California, both at our shop and at your home or office through our mobile service.

2. Booking and Appointments

  • Appointments may be booked through our website, our booking platform (Fieldd), our AI-powered booking assistant (Bookster), or by phone.
  • You agree to provide accurate contact, address, and vehicle information when booking. Quotes are based on the information you provide; inaccurate information may change the final price or require rescheduling.
  • For mobile appointments, you are responsible for providing a safe, legal location for us to work. If our team cannot access the vehicle or work safely at the location, we may need to reschedule the appointment.

3. Pricing and Estimates

  • Prices shown on our website are starting prices and vary by vehicle size, type, and condition.
  • Vehicles in heavily soiled condition, with pet hair, biohazards, or other conditions beyond normal wear may require additional time and cost. We will communicate any price adjustment before beginning work.

4. Cancellations and Rescheduling

If you need to cancel or reschedule, please contact us as early as possible at (760) 310-1532 or luke@sbmobiledetailing.com. Late cancellations and no-shows may be subject to a fee.

5. Payment

  • Payment is due upon completion of service unless otherwise agreed in writing.
  • Payments are processed by our payment processors (Square and Stripe). We do not store your payment card details on our servers.

6. Gift Cards

  • Gift cards are sold and fulfilled through our gift card provider (Gift Up).
  • In accordance with California law, gift cards sold by Smith Bros do not expire and carry no post-sale service fees.
  • Gift cards with a remaining balance of less than $10 may be redeemed for cash upon request, as required by California Civil Code § 1749.5.
  • Gift cards are not redeemable for cash except as required by law and may not be resold.

7. Your Vehicle and Your Responsibilities

  • Please remove valuables and personal items from your vehicle before service. Smith Bros is not responsible for loss of items left in the vehicle.
  • You agree to disclose known pre-existing damage, aftermarket modifications, loose trim, or prior low-quality repairs that could be affected by detailing, coating, tinting, or film installation or removal.
  • Pre-existing defects (scratches, chips, worn clear coat, deteriorated trim) may become more visible after cleaning, correction, or film installation.

8. Service-Specific Terms

Window Tint

  • Window tint services are additionally governed by our Window Tint Disclaimer, which is incorporated into these Terms.
  • You are responsible for selecting film that complies with the tint laws of the state where the vehicle is operated. Smith Bros is not responsible for citations or failed inspections.

Film and Coating Removal

  • Removal of existing window film, PPF, or coatings carries an inherent risk of damage to glass, defroster lines, or paint, particularly where prior installations or repairs were of low quality. By authorizing removal work, you acknowledge and accept this risk.

Ceramic Coating and PPF

  • Coating and film performance depends on proper aftercare. Care instructions provided at delivery form part of the service.

9. Warranties

  • Manufacturer warranties on window film, PPF, and ceramic coating products are provided by the respective manufacturers and are subject to the manufacturers' terms.
  • Where a workmanship warranty applies to a specific service, its terms will be stated in your service documentation.

10. Limitation of Liability

To the maximum extent permitted by law, Smith Bros' total liability for any claim arising out of or relating to our services is limited to the amount you paid for the service giving rise to the claim. Smith Bros is not liable for pre-existing damage, damage arising from undisclosed vehicle conditions, or indirect, incidental, or consequential damages.

Nothing in these Terms limits liability that cannot be limited under California law.

11. Photos

We may photograph completed work for quality assurance. If you prefer that photos of your vehicle not be used in our marketing (website, social media), let us know and we will honor that request.

12. Text Messaging Program

By providing your mobile number to Smith Bros, you agree to the terms in this section. Our collection and use of your personal information, including email and text message communications, is described in our Privacy Policy.

Conversational and Service Messages

Smith Bros uses text messaging to respond to customers who contact us through our website, Yelp, and Google Business Profile listings. We send appointment confirmations, arrival window updates, and quote responses for mobile detailing, ceramic coating, window tint, and paint protection film services.

Customers start these conversations by calling or texting the phone numbers published on sbmobiledetailing.com and our business listings, or by submitting a booking request. All messages sent from these numbers are one-to-one replies or service notifications tied to a specific customer request. We do not send bulk promotional messages from these numbers.

  • Message and data rates may apply. Message frequency depends on your request.
  • Reply STOP to any message you receive from us to stop receiving service messages at that number. Reply HELP for assistance.
  • You may also reach us at luke@sbmobiledetailing.com or (760) 310-1532.

Marketing Messages and Opt-In

Promotional text messages, including our weekly specials, are a separate program sent through Klaviyo and require your express opt-in. They are not sent from the numbers described above.

  • When you opt in, we may send you a message to confirm your signup. Consent is not a condition of any purchase.
  • Message and data rates may apply. Message frequency varies.
  • Text HELP for help. Text STOP to cancel.
  • You can cancel the service at any time. Reply STOP to any marketing message. After you send STOP to us, we will reply to confirm that you have been unsubscribed. After this you will no longer receive messages from us. If you want to join again, sign up as you did the first time and we will start sending you messages again.
  • If at any time you forget what keywords are supported, reply HELP to any message from us. After you send HELP to us, we will respond with instructions on how to use our service and how to unsubscribe.

Carriers

Participating carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular, Boost Mobile, MetroPCS, Virgin Mobile, Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central Illinois (ECIT), Cellular One of Northeast Pennsylvania, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).

Carriers are not liable for delayed or undelivered messages.

Mobile Information Sharing

We respect your privacy. We use the information you provide to send and respond to your mobile messages. This includes sharing it with the platform providers, phone carriers, and other vendors who help us deliver those messages.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third party for any purpose.

We may disclose information to satisfy legal, regulatory, or governmental requests, to avoid liability, or to protect our rights or property. For full detail on how we handle your information, see our Privacy Policy.

13. Website Use

  • Website content, including text, images, and branding, belongs to Smith Bros or its licensors and may not be reproduced without permission.
  • You agree not to misuse the website, including attempting to disrupt its operation or accessing it by automated means for competitive purposes.

14. Governing Law

These Terms are governed by the laws of the State of California. Any dispute arising under these Terms will be resolved in the state or federal courts located in San Diego County, California.

15. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the “Last Updated” date at the top of this page. Continued use of our website or services after changes take effect constitutes acceptance of the updated Terms.

16. Contact Us

Smith Bros Mobile Detailing, Ceramic, Tint & PPF

1335 Descanso Ave, San Marcos, CA 92069

Email: luke@sbmobiledetailing.com

Phone: (760) 310-1532

Instant Quote Book Now